Courier Delivery:
Free flower delivery for orders of $120 and above for most areas of Singapore (except the following-mentioned), else a $20 delivery fee applies.
For CBD areas, free flower delivery for orders of $200 and above, else a $30 of delivery fee applies.
For Sentosa areas, free flower delivery for orders of $250 and above, else a $35 of delivery fee applies.
We are unable to deliver flowers and gifts to:
| Delivery Schedule: | ||
| Monday to Sunday & Public Holidays |
Order Placed (Singapore Time) |
Earliest Delivery (Singapore Time) |
| By 12:00 PM | Same day Deliver from 5:00 PM–7:00 PM |
|
| After 12:00 PM | Next day By 1:00 PM |
|
For urgent orders, please contact Elsa at 9223 2366.
Please contact us first if you need delivery service to:
Delivery Issues
We are not responsible for failed deliveries caused by incorrect or incomplete information provided by the customer, including:
In such cases, we will do our best to arrange re-delivery, which may be subject to an additional fee.
Some items may require longer preparation time and delivery will be made slightly later than scheduled. This is to ensure freshness and quality of flowers delivered to you.
Our Commitment
At CA Flowers & Gifts, we take pride in preparing fresh flowers, preserved arrangements, and gift items to the highest standard. Should any issue arise, we’re committed to resolving it promptly and fairly.
Returns & Refund Eligibility
Because fresh flowers are perishable, we’re unable to accept returns after delivery. If there’s an issue with your order, just reach out and we’ll make it right.
However, you may be eligible for a replacement, partial refund, or store credit if:
Please contact us within 24 hours of delivery with clear photos. Please Include: Order number + photos + description of issue.
Resolution Options
Depending on the situation, we may offer:
Our priority is making sure things work out fairly and leave you happy.
Refund Processing Time
If a refund is approved:
It will be processed back to your original payment method.
Processing time: 5–10 business days, depending on your bank.
Delivery Issues
We will not accept responsibilities for late or non-deliveries under the following conditions
In such cases, we will do our best to arrange re-delivery, which may be subject to an additional fee.
Cancellation
Change of Particulars
How to Request Help Please contact us at +65 9223 2366 or WhatsApp.
We aim to respond within 1–2 business days.
At CA Flowers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.
1. Information We Collect
When you place an order, contact us, or interact with our website, we may collect the following information:
2. How We Use Your Information
We use your information to:
We do not sell or rent your personal information to third parties.
3. Payment Information
Payments made through our website are securely processed through third-party payment providers. CA Flowers does not store your full payment card details on our servers.
4. Delivery & Order Fulfilment
Your delivery information may be shared with our delivery partners solely for the purpose of completing your order.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve website functionality and user experience. These tools help us understand how visitors use our website.
You may disable cookies through your browser settings if preferred.
6. Data Protection
We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.
8. Your Rights
You may contact us to:
9. Changes to This Policy
CA Flowers reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
CA Flowers
📞 +65 9223 2366
📧 hello@caflowersgifts.com
📍 Singapore
